Customer Support
At Charity Hall Bingo, we understand that sometimes you may need assistance with your account or have questions about our services. Our dedicated support team is here to help.
We offer multiple ways for you to get in touch:
You can chat with us live on the website or mobile app 24/7. This way, you'll receive a response within an average of 90 seconds, ensuring that your issue is addressed quickly and efficiently.
We will respond within four hours. Please note that our support team operates daily from 8am-11pm.
Before reaching out, we recommend checking our comprehensive help centre for answers to frequently asked questions. This way, you may find the solution to your issue without needing to contact us directly.
Our help centre is available on both our website and mobile app and provides detailed information on various topics such as account management, deposits, and withdrawals.
If you're concerned about responsible gambling practices or need support with controlling your gaming habits, please don't hesitate to reach out. We have a dedicated team that can provide guidance and assistance.
You can contact our responsible gambling department via email or speak with one of our support staff in person during operating hours.
For technical issues related to the mobile app, website, or any other service provided by Charity Hall Bingo, please contact us via live chat or email. Our dedicated team will do their best to resolve the issue promptly and efficiently.
In case of suspicious activity on your account or concerns about security, please don't hesitate to reach out. We have a secure process in place for dealing with such situations and ensure that all data is protected by advanced bank-level security protocols.
You can contact our support team via email or speak with one of our staff members in person during operating hours.
Our mobile app provides a streamlined user experience, including easy account access and mobile-friendly games. You can download the CHB Members app for iOS and Android devices from your respective app store.
We strive to be inclusive by offering support in multiple languages: English (primary), Spanish, and French. Our multilingual staff members are available during peak hours to assist with any queries or concerns you may have.
When choosing a support method, please consider the language options available to ensure that your communication is as smooth as possible.
In case of an issue requiring escalation, our dedicated team will work closely with you and relevant stakeholders to find a solution. We understand that sometimes complex problems require more in-depth handling, and we're committed to resolving these issues efficiently and effectively.
When contacting us, please provide all necessary information about your concern so that we can address it promptly and accurately.
We've included various self-service options within our help centre for quick resolution of common issues. Before reaching out to support, please ensure you're using the most efficient method possible by checking if the answer is already available in the help centre.
Our goal at Charity Hall Bingo is always to provide you with the best possible service and support experience. We appreciate your feedback on how we can improve and thank you for choosing us as your gaming partner!
